Service User Voice Event: 4th March 2020 #MatVoices2020

“The sum of the expertise of the people in the audience is greater than the sum of expertise of the people on stage” David Winer

Lisa Ramsey, Service User Voice Policy Manager, Maternity Transformation Programme, NHS England & Improvement with Hannah Lynes, Chair of National Maternity Voices

National Maternity Voices and NHS England and Improvement co-hosted a dynamic learning and planning event for all service users involved in improving maternity services in England. It took place on Wednesday 4th March 2020 at The Principle Hotel, Manchester at the same time and in the same venue as the first Chief Midwifery Officers Summit on the day before the Better Births 4 Years On event.

The event was facilitated using open-space technology  and followed an “unconference” format. This meant:

  • The agenda was set by the participants on the day. 
  • All participants were encouraged to bring ideas for sessions that they’d like to facilitate or co-facilitate. 
  • Participants were able to select the sessions they most wanted to join throughout the day. 
  • Some sessions focused on learning new skills, whilst others addressed understanding policy or planning action.

Order of the day

Principles for the event

10:00 Arrival of delegates
11.00 Introduction (Lisa Ramsey, Hannah Lynes)
11:15 Pitching (All)
12:00 Session 1
12:50 Lunch (with guest appearances from Baroness Julia Cumberlege and Sir Cyril Chantler)
13:35 Session 2
14:25 transition
14:35 Session 3
15:25 transition
15:35 Session 4
16:25 transition
16:35 Reflections
17:00 Close

Sessions Agenda

Agenda
Our co-created agenda is displayed on the wall

At the start of the day we had twenty-four, 50 minute sessions to fill. Anyone who wanted had 30 seconds to pitch a session to the room. The pitches were allocated to sessions and after 45 minutes we had an agenda for the rest of the day. The agenda was shared on the wall and online in a Google Document. As each session took place, notes were created either on paper and photographed, or digitally and saved in a separate Google Document for each session.

The agenda, with session titles and facilitators, is shown below. Click on the Google Docs icon Session Notes next to the session time to view notes from that session.

Clocktower 5

Session 1: 12:00-12:50 Session Notes
Understanding, preventing and managing perinatal trauma (Sheryl Wynne)
Session 2: 13:35-14:25 Session Notes
How can Local Maternity Systems & Clinical Networks support Maternity Voices Partnerships (MVPs)? (Lucy)
Strategic view for MVPs (Cathy B)
How to be strategic & actually make real change (Mary)
Session 3: 14:35-15:25 Session Notes
Safety
– How can MVPs enhance safety improvement work
– What are the barriers & enablers to getting involved (Louise Griew)
(Emma Taylor)
Protective governance (Kate & Jen)
Session 4: 15:35-16:25 Session Notes
Setting boundaries, time management, resilience (Laura James)
Service User roles within the MVP (Jo Dagustun)

Clocktower 6

Session 1: 12:00-12:50 Session Notes
Using social media effectively (Amneet, Mary)
Session 2: 13:35-14:25 Session Notes
Engaging diverse voices (Amneet, Antonia, Emma Taylor)
Outreach work (how to) (Catherine Williams)
Explore why it can be difficult to work with some people (Vicky LP)
Session 3: 14:35-15:25 Session Notes
Health inequalities (Anna, Natasha, Sakina)

Improving experience of families with LGBT parents (Cary)

Session 4: 15:35-16:25 Session Notes
Physio bingo (Emma Crookes)

Clocktower 7

Session 1: 12:00-12:50 Session Notes
Pilot scheme in Rotherham working with our midwife assigned to clinic for asylum seekers, refugees… (Michelle Edwards)
Session 2: 13:35-14:25 Session Notes
Thank you for breastfeeding cards (Abi W)
Session 3: 14:35-15:25 Session Notes
Celebrating MVPs through stories & creativity (Rachel P)
Session 4: 15:35-16:25 Session Notes
Combining maternity statistics & maternity stories to create tools to bring about change (Rachel P)

Directors Room (A)

Session 1: 12:00-12:50 Session Notes
MVP toolkit for engaging with local community & cocreating with workforce (Georgie)
Co-design: How to make it happen (Karen Williams)
Session 2: 13:35-14:25 Session Notes
Rural & remote (Sandra)
Session 3: 14:35-15:25 Session Notes
Reduction in entonox as part of NHS Long Term Plan (Tara)
Session 4: 15:35-16:25 Session Notes
New resources:
– Achieving equity
– Continuity of carer
– Safe & personalised care
(Georgie)

Directors Room (B)

Session 1: 12:00-12:50 Session Notes
Using NICE recommendations (Catherine Williams)
Session 2: 13:35-14:25 Session Notes
Info & data:what do women want/need? (Nicky Lyon)
Session 3: 14:35-15:25 Session Notes
Digital maternity notes & care plans (Cathy B)
Session 4: 15:35-16:25 Session Notes
What kind of activities are on people’s MVP work plans? (Liz)
Is there a way to get all MVPs singing from the same page? (Antonia)

Directors Room (C)

Session 1: 12:00-12:50 Session Notes
Presentation skills to make an impact (Nadine)
Session 2: 13:35-14:25 Session Notes
Engaging with neonatal families (Leanna)
Session 3: 14:35-15:25 Session Notes
Making the most of half day w obstetricians (Kate Hargreaves)
How do we co-produce with Health Care Professionals (Sarah)
Engaging with midwives on the shop floor (Ruth)
Getting doctors involved (Antonia)
Session 4: 15:35-16:25 Session Notes
Local diplomacy (how to) (Catherine Williams)
Accessing funding for your MVP (Charlotte Kidd)

You can also view the session timetable in a Google document.

#MatVoices2020

You can follow events from the day on the Twitter hashtag #MatVoices2020.