There are a myriad of ways to gather feedback from women and their families about their experiences of maternity care. Here are some examples commonly used by Maternity Voices Partnerships.
Developed by NHS England in conjunction with National Maternity Voices, 15 Steps for Maternity is a toolkit designed especially for use by Maternity Voices Partnerships (MVPs) which uses an observational approach to understanding what service users experience as they access local maternity care.
Walking the Patch is a great way for service user reps to gather feedback from women and their families currently experiencing maternity care in the hospital or community setting.
These listening events for local parents and parents-to-be are run by service user reps and provide an opportunity for mothers, fathers and anyone involved in supporting women during pregnancy, birth and the first few days with a new baby to have their say about local maternity care. See how Reading MVP established their Mothers Voices event.
Surveys enable MVPs to catch anonymous feedback from local women and their families at any time. They can be general or issue specific.
Essentially walking the patch in the community where service user reps attend parent and baby groups or events to gather feedback from new parents.
When an MVP wishes to focus on a particular topic in their plan of work a focus group may be held. Bringing together service users and clinicians with experience of a specific issue to brainstorm solutions together and co-design services.